Terms and Conditions and Rental Agreement
The following document is based on the hire agreement between us (Designer Hire) and you (the renting customer). This is a legally binding contract applied to you as a customer or potential customer of Designer Hire. By contacting, hiring or browsing via the Designer Hire website or social media account you agree to the following terms and conditions.
In the following document You and Your refers to you as the Designer Hire customer. We, us and our refer to the Designer Hire team as per this legally binding Contract
Our service is based on a hiring agreement between two people, the customer who reserves the garment and us. The garments are not for sale and are not available for third partying hiring. It is your responsibility to ensure the garment is treated with respect and as if you owned it. At no time during the hire period are you permitted to lend or sub-lease the garment to a third party, the garment is for you only during the hire period.
We are pleased to offer a 14 day extended hire service which is perfect for a holiday rental. Yes, we allow our customers to take our beautiful garments on their holiday adventures. Our only policy with a holiday rental is that the garment must be packed in your carry on luggage to avoid loss or damage. If you have a holiday coming up, book in an appointment to try on some of our range so you have the perfect getaway garments. We can also extend past the 14 days upon agreement. Discounts can be arranged when ordering two or more garments on an extended hire.
Garments must be paid for upon checkout to secure your hire. When you enquire about a dress or book a try on the garment is not secured for your event. Only by putting your online order through are you reserving the garment for your event. In the event of a cancellation 14 days prior to the event a store credit to the full value of the hire will be granted. If a cancellation is made by you within 14 days of the booked hire period, a credit note minus a $15 cancellation fee will be offered
A $30 bond is taken with every order. Your bond is completely refundable provided you return the dress on time and in the same condition in which you received it. The $30 bond is automatically added to your payment when selecting return shipping. If you are picking up from one of our locations you must bring your $30 bond in cash. Bonds are returned within 5 business days of receiving the garment back. Please allow up to 5 business days as your garment needs to be received back in the post, checked and cleaned to inspect for damages and then the bond will be processed online. You will receive an email notification of the refunded bond. Please refer to lateness and damages for more information on how your bond can not be returned. Please note, we are very fair and your bond can only be withheld in extreme circumstances.
Back up Garments
In an effort to offer unmatched customer service options, Designer Hire allows all clients to nominate a free back up garment with their order. A Back up garment must be equal or lesser value to the main garment ordered. If you nominate a more expensive garment than the one you have hired you will receive an email request to order a new one. Back up garments are a complimentary service subject to availability. If your back up is unavailable it will not be included in your order. We recommend noting two-three options in the “notes” section at checkout, in preference order and we will include which one (in order of preference) is available. Back up dresses are not to be worn if you decide to wear your ordered garment. Wearing both your order garment and your back up additionally will result in the loss of you bond + further charges to cover the total hire cost of said garment,.
Upon booking through our site the total hire fee + bond and shipping must be paid in full. This is the only way to secure your garment. Please note an email enquiry does not secure a garment for you.
Upon receiving a garment you must notify Designer Hire within 12 hours of any issues with the dress that you are unhappy with. After the 12 hours have past, any damage not previously reported is your responsibility. Please document any damage with photos upon receiving the dress. Designer Hire does their best to ensure all garments are of a high standard so if any issues have occurred we need to be notified immediately. During wear if the garment receives standard wear damage e.g. washable dirt mark you will not be charged for that. We understand that during the wearing of the garment it is likely to need a clean following use, which is why, dry cleaning, is included in our hire package. If significant damage is done to the garment resulting in repair costs you will be liable for the total cost of the repairs. If the garment is damaged beyond repair you will be liable for the total market value cost of the garment (please note, this is higher than original retail value for some items, please email when booking for an accurate quote).
As stated in our damage policy, Designer Hire prides itself on ensuring our garments are always sent out clean and without major damage. As hired garments, the garments will at times show wear as they have been previously worn by our clients. Please note, garments not appearing as new does not qualify as grounds for a refund but if the dress is deemed unwearable due to poor condition we will retire the garment and refund any current orders on that garment. The retiring of a garment is at the sole discretion of the Designer Hire team.
At Designer Hire we do our best to provide an adequate size guide based off the suppliers own specific size guides. We do want to ensure that upon receiving a garment that it fits you so please email us specifically before booking if you are concerned about a garments fit. Once a garment has been posted to you we cannot provide a refund if the garment doesn’t fit. We are happy to provide a back up garment if you are concerned about a fit at no extra cost to avoid any of our clients ever being disappointed with a garment. Please email us directly to discuss this prior to booking as back up garments as subject to availability. We also offer try on appointments from our home based studio in Sutherland Shire Sydney. Appointments can be arranged via phone or email.
Designer Hire use Australia post to deliver our parcels to our wonderful clients. Please refer to our Shi Returns page for a full run down of our delivery policy.
New Zealand Delivery
Designer Hire is excited to now offer a NZ delivery service. Designer Hire use pre-paid satchels that have been purchased via Australia Post to ship to our NZ customers. Due to the longer amount of time required to post to NZ, we can only allow the 5, 6 or extended hire options to be selected at check out. NZ customers will receive an email with tracking details once the garment has been posted which will be done 2 days prior to your hire beginning. You must post back the day your hire ends by 3pm at your local post office and you must email through your lodgement receipt to avoid any late fees.
Pick up/Drop off service (Sydney Only)
If you are a local Sydney customer you are welcome to pick up your hire on Wednesday night in Strathfield, Sydney and Thursday night or Friday day in Barden Ridge, Sydney. If you select this option you must return the dress to the same address by Monday 7pm. Failure to return will result in losing $15 from your bond on the first day and if the dress isn’t returned by 7pm the following day the full $50 bond will be lost.
Designer Hire offers FREE CLEANING for all products. All that is required from you is for you to book it, wear it and return it and we will take care of the rest. As stated above, if damage occurs to the dress resulting in more than a standard clean you will be charged the cleaning fee. The cost of the cleaning fee will be at the discretion of Designer Hire
In order to make things run as smoothly as possible at Designer Hire we are strict on punctuality. You are supplied with an express postage bag with your booking so all you need to do is put the garment in the satchel, drop it to your local Australia Post Office and lodge the parcel with them by 3pm to ensure it is returned us by the next business day. Often our garments are on back to back hires so for us to provide the high level of service we pride ourselves on we expect our customers to be diligent and efficient in sticking to our returns policy. If you do not return the dress by 3pm on the final day of your hire you will immediately incur a $15 late fee. The $15 late fee also applies if you use an Australia post street box as the delay postage. If you fail to return the dress the following day or you use a post office box that day as well your $50 bond is immediately forfeited. If a dress is not returned within 7 days the weekend hire fee will be re-charged to your credit card. So, to ensure no late fee is applied on the final day of your hire, walk into a physical post office before 3pm and text your lodgement receipt to the Designer Hire phone